Skip to main content

All articles in category: Service design

Public sector 1st March 2021

How to complain about inaccessible public sector websites

Everyone has a right to access and use online public services and information.

Public sector 1st March 2021

Website accessibility complaints process: your questions answered

All public sector websites and mobile applications should be accessible. They should be easy for everyone to use. We've partnered with the the Central Digital and Data Office (CDDO) to answer some of your frequently asked questions.

UX 30th October 2020

How Freeview Play developed its new Accessible TV Guide

Finding something to watch should be easy and enjoyable. But for millions of disabled people in the UK it can be frustrating. Freeview’s new Accessible TV Guide gives viewers with accessibility needs a simpler interface to discover and find content on the service.

Public sector 7th September 2020

6 webinars from GDS to improve accessibility within your organisation

A series of webinars and resources from the Government Digital Service (GDS) to improve your understanding of digital accessibility.

Public sector 20th August 2020

Public sector websites: 6 common accessibility issues (and how to fix them)

Some of the most common accessibility errors with public sector websites. And how they can be resolved to meet new accessibility regulations.

Service design 12th June 2020

How banks are supporting disabled customers during coronavirus

We look at the most popular UK banks to see how they are supporting disabled customers through the coronavirus pandemic. And how they are making existing services accessible to people during this time.

Service design 8th April 2020

Best video conferencing apps and software for accessibility

Video calling apps can help maintain connection and community online, even if you’re unable to in person. Here's an overview of the best video conferencing apps for accessibility.

Service design 2nd April 2020

From online to offline, accessibility is about the whole customer experience | Ayodeji Oyebade

We look at the role of accessibility in the customer experience.

Inclusive design 24th March 2020

How accessible eLearning promotes disability equality in the workplace | Susi Miller

Susi Miller, an eLearning accessibility advocate and an instructional designer explains why accessible workplace eLearning is vital both for disabled people and businesses.

Inclusive design 26th February 2020

Online ticketing platforms “not designed to accommodate me” for live events

Sarah, a guest contributor for Access For Us, talks about her experiences booking and attending live events and concerts as a disabled fan.

Service design 24th January 2020

6 companies that boosted business with accessibility

A common argument against the business case for accessibility is that calculating the return on investment (ROI) is either too difficult or impossible. In reality, there are many business opportunities to be had in making your websites, apps and services inclusive.

Service design 7th January 2020

How web accessibility fixes helped NHS double its online traffic in two years

Owain Davies, lead product owner at NHS, attributes the growth to accessibility, cohesion and users not spending as long on the website.

Inclusive design 6th January 2020

A year of accessibility achievements in the video gaming industry | Vivek Gohil

We look at all the accessibility milestones from the gaming industry in the last year and what it means for the future of disabled gamers.

Inclusive design 4th December 2019

“It’s not easy for me, but it’s doable” Henry Fraser on accessibility and booking online

In an exclusive interview, we spoke to Henry Fraser about how he uses digital technology to work, socialise and organise his life, and how it can let him down.

Inclusive design 26th November 2019

Online accessibility: The Big Hack survey feedback so far

We developed The Big Hack Reporting Tool to gather feedback from disabled people on how accessible the online world actually is. This article shares some of the feedback we have already received from survey respondents.

Inclusive design 25th November 2019

What it’s like using online fashion retailers as a visually impaired person | Elin Williams

We asked visually impaired lifestyle blogger Elin about her experiences shopping for clothes, fashion and beauty products online.

Inclusive design 19th November 2019

The business case for inclusive design: The Big Hack study findings

Our latest study looks at how much businesses are missing out by not developing accessible websites, apps and products. It is part of our broader research into how inclusive design affects how disabled people choose to spend their money.

Inclusive design 7th November 2019

The 7 principles of inclusive design and how to achieve them

Learn about the seven inclusive design principles, with infographics from Barclays Accessibility Team, and how they apply to web accessibility practices.

Web development 5th November 2019

7 reasons why accessibility is good for SEO and sales | Search Engine Journal

Accessibility is a factor that has traditionally been on the margins of SEO and web development. But there are solid business reasons why accessibility should be a top consideration. Accessibility can have a positive effect on sales and SEO.

Service design 29th October 2019

Complaints guide for encountering online accessibility barriers

Paul Smyth offers guidance and advice on how to raise a complaint about accessibility. Learn how to provide feedback when encountering online barriers.