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Service design

Public sector 23rd February 2021

Website accessibility complaints process: your questions answered

All public sector websites and mobile applications should be accessible. They should be easy for everyone to use. We've partnered with the Government Digital Service (GDS) to answer some of your frequently asked questions.

Public sector 23rd February 2021

How to complain about inaccessible public sector websites

Everyone has a right to access and use online public services and information.

UX 30th October 2020

How Freeview Play developed its new Accessible TV Guide

Finding something to watch should be easy and enjoyable. But for millions of disabled people in the UK it can be frustrating. Freeview’s new Accessible TV Guide gives viewers with accessibility needs a simpler interface to discover and find content on the service.

Public sector 7th September 2020

6 webinars from GDS to improve accessibility within your organisation

A series of webinars and resources from the Government Digital Service (GDS) to improve your understanding of digital accessibility.

Public sector 20th August 2020

Public sector websites: 6 common accessibility issues (and how to fix them)

Some of the most common accessibility errors with public sector websites. And how they can be resolved to meet new accessibility regulations.

Service design 12th June 2020

How banks are supporting disabled customers during coronavirus

We look at the most popular UK banks to see how they are supporting disabled customers through the coronavirus pandemic. And how they are making existing services accessible to people during this time.

Service design 8th April 2020

Best video conferencing apps and software for accessibility

Video calling apps can help maintain connection and community online, even if you’re unable to in person. Here's an overview of the best video conferencing apps for accessibility.

Service design 2nd April 2020

From online to offline, accessibility is about the whole customer experience | Ayodeji Oyebade

We look at the role of accessibility in the customer experience.

Inclusive design 24th March 2020

How accessible eLearning promotes disability equality in the workplace | Susi Miller

Susi Miller, an eLearning accessibility advocate and an instructional designer explains why accessible workplace eLearning is vital both for disabled people and businesses.

Inclusive design 26th February 2020

Online ticketing platforms “not designed to accommodate me” for live events

Sarah, a guest contributor for Access For Us, talks about her experiences booking and attending live events and concerts as a disabled fan.