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Accessibility and inclusion services

Work with Scope

Join Scope’s mission to create a more inclusive world by hiring us to help you.

Scope’s corporate services support businesses to improve their customer offer. We do this by sharing knowledge on disability, accessibility and inclusion.

Scope can offer:

  • accessibility and inclusion training
  • accessibility auditing
  • customer research and insights
  • crowd-sourcing
  • workplace inclusion, ‘Get Inclusive’

Build an inclusive world with Scope

Email [email protected] to team up with us and find out more about our services.

Accessibility and inclusion training

The social model of disability is a way of viewing the world, developed by disabled people. It says people are disabled by barriers in society, not by their impairment or condition.

Our training helps organisations to understand and use:

  • the social model of disability
  • inclusive language
  • content accessibility

It will also help you to recognise and remove the physical, digital and societal barriers that disabled people experience. This helps us to create a more accessible and inclusive world for everyone.

We offer 4 different training options to support businesses with accessibility and inclusion:

  • 90-minute introduction to disability inclusion (up to 40 people)
  • 1-hour content accessibility masterclass (up to 300 people)
  • 1-day content accessibility training (for up to 10 people)
  • Bespoke 2-day accessibility training (for up to 10 people)

Find out more about Scope’s training services.

Delivered by: Elisabeth Ward and Sally Hooper

Accessibility audits for websites and apps

Scope Accessibility experts can conduct rigorous auditing on webpages and apps. The audits can help you to make sure your products are meeting the legal WCAG 2.1 standards.

Delivered by: Digital Inclusion team

Customer research and insight

Scope can gather insights and research on the barriers disabled people face online. This research can help you to create more accessible products and services. It can help you meet the needs of 20% of your customer base who you might be preventing from using your services.

We use Scope’s research panel of disabled adults and parents of disabled children to run:

  • focus groups and workshops
  • user interviews
  • surveys

Scope can co-facilitate the research sessions with you.

Delivered by: Scope insights team


Scope has pioneered a tool that can gather customer data quickly and in large quantities. This work is for clients who aim to survey 1000+ disabled people.

How does it work?

  1. We develop research questions together to understand the experiences of your disabled customers. Or you send us a survey you want to use.
  2. We turn your survey into an accessible online survey. Disabled people can easily access this all over the country. We can also run the survey for specific locations.
  3. Alongside your survey, we build you an analytics platform. Here you can see responses and data from your survey as soon as it’s live.
  4. We will also send the data in a spreadsheet at the close of the project.

Example of Scope’s crowd-sourcing tool analytics on the Big Hack crowd-sourcing site.

Delivered by: Scope Big Hack team

Workplace inclusion, ‘Get Inclusive’

Scope can work with you to help break down the procedural and attitudinal barriers disabled people face within the workplace. This programme is called ‘Get Inclusive’.

Get Inclusive covers recruitment, retention and promotion of disabled individuals within your organisation.

This 12-month programme includes access to:

  • An organisational review of your culture, policies and processes
  • Access to expert disability employment advice
  • Access to best practices as well as 5 toolkits and resources
  • 2 x workshops designed to introduce staff to the social model, and break down attitudinal barriers
  • 1 x HR and Recruitment workshop
  • Access to our jobs board

Delivered by: Sally Hooper

Email [email protected] to team up with us and find out more about our services.